Frequently Asked Questions

What is Watch LEMO?

Watch LEMO is an online streaming service (called IPTV) that offers a wide range of movies, TV shows, and live television content with EPG (TV Guide) offered at a fraction of the cost of big cable companies.

IPTV stands for Internet Protocol Television. This is the technology that delivers TV services over the internet instead of the traditional cable and satellite.

Who is this service for?

We get this question a lot actually - it’s for anyone who enjoys TV.
Families who are trying to reduce their cable and streaming bills without missing their favorite shows. Expats who want to watch TV from home while abroad. Fans of any sport who watch and support their team each week. And everyone else who is tired of paying high-priced subscriptions every month for streaming services and cable packages.
Watch LEMO provides all the same movies, shows, and channels together at a much more affordable price.

What device do I need to use LEMO?

For the best experience, we recommend using an Amazon FireStick or FireTV so you can download and use our Official LEMO App. It does not need to be a new Fire Stick, but we recommend one that is HD or higher. Once you have the device, installation and setup takes under 5 minutes with detailed instructions HERE.

I am NOT tech-saavy. How hard is this to set up?

Don’t worry, the application is very easy to setup! It involves 3 simple steps:
1.) Change a setting on your FireStick.
2.) Enter a URL to download the application.
3.) Enjoy.

If you are using a brand new FireStick, it may take 3-5 minutes to do the initial device setup. However, from there, we estimate it can take anywhere from 5 - 20 minutes to get everything working/installed (depending on the user).
Also, our IT team is always available if you need more help!

How do I install LEMO?

Simple! Just follow the step-by-step instructions in our Setup Guide to download and install LEMO.

What forms of payments do you accept?

We accept all major credit/debit cards through PayPal and Stripe's Guaranteed Safe & Secure Checkout .
We have also partnered with (Forbes Best Rated) NOW Payments to securely accept several Cryptocurrencies.
Just follow the payment instructions during your check-out and contact us if you have any questions!

How long does it take for my service to activate?

99% of service plans are activated within 24 hours of ordering! Typically we require 12 - 24 hours to get your account properly connected, but in many cases we are able to complete it before then. You will receive an email confirmation immediately after ordering.
Then, you will hear from our service team within a few hours after with full installation instructions (we recommend having a FireStick prior to ordering to speed up the process).

What kind of TV do I need for viewing?

You can actually use far more than a TV! You can use any device that has an HDMI input. The majority of our users connect to a standard TV, however, we have many customers that use the service on a projector, or a side monitor while they work/game, etc. If it has an HDMI input, that’s all you need! (Please note: If trying to use a FireStick on a laptop, not all laptops with HDMI ports allow for input. Many are output-only, in which case you won’t be able to use that port for viewing).

Do I need to sign up for Amazon Prime for it to work?

NO, absolutely not! You only need a FireStick so you can download/use the application, and for easy navigation (since it’s a built-in remote control). Please note: An internet connection speed of at least 10 Mbps is required for use, and +25 Mbps is recommended for best/4K quality (when available). Most home connections will easily surpass this, but it’s something to note when traveling.

Can I use XTream Codes/TiViMate/3rd Party Services?

YES! You can access our application through a variety of means. While the majority of our clients use our standalone application on FireStick, we absolutely offer access via other devices. Please make sure to select Xtream Codes during checkout so the team knows to include those links with your order. Our service can work on Android Mobile Devices, TiviMate, Mag Box, IPTV Smarters, and more!!!

Is the use of an IPTV service legal?

Generally speaking, yes! It will depend on the specific content you choose to stream within your region. This application is meant to provide legal access to free publicly broadcasted consumer content, as well as content that is being shared by individuals who subscribe to and/or own streaming licenses to said content. Any other use is done at the discretion of the individual user. Please check with your local regulations as they will vary by region.

Do you offer refunds?

Absolutely! With a 92% renewal/retention rate, we know you’re going to love this service! But, if you’re not satisfied within 72 hours (for ANY reason), please just contact our accounts team at support@WatchLEMO.com and we will get you your money back. Guaranteed!